All of our staff receive comprehensive training through a variety of methods, including our own in-house Training Academy. Here, they complete accredited courses covering a wide range of care-related topics — ensuring they’re fully equipped to provide safe, compassionate, and professional support.

Our Code of Practice

Real Care Agency abides by the SSSC Code of Practice; we are approved by the local authority; and we are registered with the Care Inspectorate and a member of Scottish Care. As an organisation we adhere to ethical values and exacting standards of care.  

Real Care Agency is an equal opportunities employer fully compliant with all aspects of the Equality Act 2010. Services are provided in accordance with client confidentiality at all times. The Company believes that discrimination on the grounds of disability, race, culture, religion or beliefs is unacceptable. We work in accordance with ethical practice, promoting equality and respecting diversity at all times.

Matching Care Workers to Clients

We employ local staff who are committed and experienced Care Workers who come from a range of age-groups and backgrounds. Sensitivity is shown at all times and Care Workers are carefully matched in relation to service users wishes and their desire for privacy and respect.

Our home care services are available to individuals and groups who have a diverse range of care requirements. From meal preparation to medical issues, we can help make lives easier.

If you would like to know more or to talk to one of our team please contact us.

Why should you choose us for home care?

Experience unparalleled support with Real Care Agency. Our dedicated team offers bespoke care solutions tailored to your individual needs. We understand that each person has unique requirements and preferences. That’s why we provide a wide range of services, from personal care to companionship, ensuring dignity and comfort in every interaction.

Our qualified carers are meticulously trained and background checked, providing you with peace of mind and assurance. With Real Care Agency, you can expect reliability and compassion—qualities that underpin our commitment to enhancing the quality of life for our clients.

Choose Real Care Agency for professional, empathetic, and personalised care that puts you at the heart of everything we do. Contact us today to discover how we can support you or your loved ones in leading a fulfilled and independent life.

• Open to all people – no matter what level of help required

• All aspects of personal care covered

• 24/7 care if needed

• We have committed and experienced Care Workers

• Fully registered and insured

• Management of the Company are available to its staff and service-users on a daily basis

• The Company undertakes free home visits and designs care plans tailored to each individual`s needs

• A risk assessment is undertaken

• The Company has a comprehensive Service Quality Assurance programme in place

• Your views and experiences of all aspects of the service received are important to us and we act upon feedback received

• The Company has a formal complaints procedure and we strive to resolve any issue to your satisfaction

• Services provided are in accordance with service user confidentiality, ethical caring and value base

• Real Care Agency abides by the SSSC Code of Practice approved by the Local Authority and we are registered with the Care Inspectorate (SCSWIS).