About Real Care Agency

Real Care Agency is an expanding homecare provider dedicated to supporting individuals to live independently in their own homes and communities. For over 20 years, our compassionate approach has been at the heart of everything we do. We are committed to maintaining the highest standards of care and fostering a positive, collaborative work environment for our team.

The Opportunity

We are seeking a dedicated and experienced Service Manager to lead our homecare team. This is a pivotal, full-time, permanent role where you will be responsible for the daily operations of our service and ensuring the delivery of exceptional, person-centred care to all our clients.

As a visible and proactive leader, you will maintain compliance with all regulatory requirements, champion our values of dignity and respect, and play a key role in the growth and development of the business.

Key Responsibilities

• Operational Management: Oversee the day-to-day running of the service, ensuring safe and effective delivery of care in line with legislative requirements and company policies.

• Team Leadership: Lead, motivate, and develop a diverse team of care professionals through effective recruitment, supervision, and ongoing training.

• Client Relations: Conduct initial assessments for new clients, develop tailored care plans, and act as the main point of contact for clients and their families, addressing concerns and ensuring satisfaction.

• Quality and Compliance: Implement and monitor quality management systems, manage complaints and incidents, and ensure the service consistently meets or exceeds national standards.

• Business Development: Represent the service positively at external meetings and participate in strategic initiatives to support the growth and improvement of the business.

What we're looking for

• Experience: Proven experience as a Care Manager or Registered Manager within a homecare or domiciliary care setting is essential.

• Qualifications: A relevant management qualification, such as a SVQ Level 4 in Leadership and Management for Adult Care and SVQ Level 4 in Health & Social Care, or working towards these, is required.

• Leadership Skills: A natural leader with the ability to inspire a team and provide guidance effectively.

• Communication: Excellent communication skills, both written and verbal, to build relationships with social workers, health professionals, HSPC Managers, service users, families, and staff.

• Adaptability: The resilience to handle challenging situations and a proactive, problem-solving approach to work.

• Values: A genuine passion for providing high-quality, person-centred care and a strong commitment to non-discriminatory practice.

• Mobility: A full UK driving licence and access to your own vehicle is required.

What's on offer

• Competitive Salary: circa £32,000 per annum, depending on experience.

• Comprehensive Benefits: Company Pension, Health & Wellbeing Benefits, mileage paid, and more.

How to apply

If you are an experienced and passionate manager looking for a rewarding opportunity to make a meaningful impact, we encourage you to apply. All applications will be treated in the strictest confidence. Please submit your CV and a covering letter detailing your relevant experience by Friday 10th October 2025.